Refund and Returns Policy

Welcome to Light Luxe Store! We always want you to love what you get from us. If something isn’t quite right, don’t worry—we’re here to help. Check out our refund policy below for all the details:

Returns

Can I Return My Item?

• You have 7 days from the day your item arrives to send it back.
• Make sure the item is unused, looks the same as when you got it, and is still in its original packaging.
• Some things, like custom-made or personalized items, can’t be returned unless they’re damaged or defective when they arrive.

How Do I Return Something?

1. Email us at lightluxe.01@gmail.com with your order details and why you want to return it.
2. Once we approve your request, we’ll send you the return shipping address and instructions.

Who Pays for Shipping?

• You’ll need to pay for return shipping unless we made a mistake or sent you a faulty item.
• We suggest using a trackable shipping service or adding shipping insurance to make sure we get your return safely.

Refunds

How Does a Refund Work?

• When we get your returned item, we’ll check it and let you know if your refund is approved.
• If it’s approved, we’ll send the money back to your original payment method within 5-7 business days.

What Items Can’t Be Refunded?

• Gift cards and items marked as final sale.
• Shipping fees, unless we made a mistake

What If My Refund Is Late?

• Check with your bank or credit card company first, as it might take a bit longer to process.
• Still no refund? Email us at lightluxe.01@gmail.com, and we’ll help you figure it out!

Exchanges

Can I Exchange My Item?

• Exchanges are only for items that are damaged, defective, or incorrect when they arrive.

How Do I Request an Exchange?

• Email us at lightluxe.01@gmail.com with photos of the issue and your order details.
• If approved, we’ll send you a new item at no extra cost.

Cancellations

Can I Cancel My Order?

• Yes, but only within 24 hours of placing it. After that, we may not be able to cancel because the order could already be processed.

If you have any questions or need help, just email us at lightluxe.01@gmail.com. We’re always happy to assist you!